Accessing Live Platform portal using Microsoft Azure MFA

Logging into the Live Platform Operation Center portal interface is secured using Azure Authentication with Multi-Factor Authentication (MFA). Accessing the Operation Center portal using your Azure tenant credentials initially requires you to login with the Global admin credentials of your Microsoft Entra ID tenant. This action establishes a connection with Microsoft Entra ID and creates an Enterprise application. During this process, the Global admin must authorize access for Live Platform to your tenant resources in Microsoft Entra ID. Once the Enterprise application is created, you can assign Live Platform Security roles to to Live Platform Operation Center portal users.

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To login using Azure authentication:

1.

In your Web browser enter the Live Platform Operation Center portal URL.

2.

Click Sign In.

3.

Click Login with Microsoft.

4.

Select the Global Admin account of the Channel tenant.

5.

Enter Username and Password and then click Sign In.

6.

You are prompted to authenticate your account using Microsoft Authenticator. Follow instructions to add the Global Admin user to the Microsoft Authenticator.

7.

Once setup, you are prompted to enter code on the Authenticator app on your mobile device, a screen similar to the following is displayed; complete the authentication process.

8.

Enter the credentials of the Global Admin user. The Azure authentication and Permissions request dialog is displayed:

9.

Select the Consent on Behalf of your organization check box and then click Accept.

The Live Platform Operation Center portal login screen is displayed with "Login Failed" message.

10.

Login to Microsoft Entra ID with your Global Admin user and navigate to the newly created Enterprise application.

11.

Click to open the new Enterprise application and then in the Navigation pane, select Manage > Users and groups.

12.

Click Add user/group.

13.

In the left pane, select the None Selected link under Users and groups, in the Users and groups dialog, select the user for which you wish to add an assignment, and then click Select.

The user is selected, see "1 user selected" below.

14.

Under the Select a role link, click the None Selected link.

15.

In the right pane, select the relevant role (Admin or Monitor) for the user and then click Select:

16.

Click Select to confirm selection.

17.

Click Assign. The assigned user is displayed in the screen below.

18.

Click Sign In and login to Live Platform Operation Center portal with the credentials of the new M365 tenant user.

19.

Enter user name and password of the Channel Admin and then click Sign in.

20.

You will be prompted to authenticate your account using Microsoft Authenticator. A screen similar to the following is displayed. Follow the steps to configure the user account in the Microsoft Authenticator.

21.

If your provider is using a Commercial Information form and has updated the Terms and Conditions (T&C), the Commercial Information dialog box appears if you are the first Channel user to login after the T&C update:

22.

Read the Terms and Conditions (T&Cs), and then select the 'Click to approve' checkbox to agree.

23.

Click Login.

At the end of the process, the Channel dashboard is displayed:

24.

In the top right-hand corner of the screen, click on the credentials of the logged in user to open the drop-down. Notice that you are now logged in with the role that you assigned to the user above.

Dashboard Screen Elements

	Element	Description
	Channel Logo	The Channel logo (uploaded by Service Provider in Channel Tenant settings).
	Menu Bar	Menu bar options:  ■ Dashboard (see below) ■ Topology ■ Alarms (see Monitoring Alarms from Customer Service Sites) ■ Performance Monitoring ■ Quality of Experience (see Monitoring Voice Quality Statistics from Customer Tenant Sites) ■ Users (see Managing M365 Users) ■ System ■ Service Request (see Managing Service Requests)
	Message Notifications	Banner displaying Live Platform maintenance messages to keep you informed about system updates and scheduled maintenance. Below shows an example. To view each new update or feature, click the > icon located on the right. To go back, click the < icon then displayed on the left. To access an update or feature, click the Discover More link.
	Notifications	A list of notifications for alarms raised on the Microsoft 365 platform and for system tasks statuses.
	Active Alarms Summary	Summary of Critical, Major, Minor and Warning alarms.
	SIP Connections Calls Statistics (Real Time)	Summary of SBC Calls Statistics for all managed services.
	Teams Calls Statistics (Real Time)	Summary of Microsoft Teams Calls Statistics for all managed customers and services.
	Services By Types	Shows the breakdown of deployed managed services.
Operators Actions menu: Displays the logged in operator credentials and when clicked opens additional menu options.
	Tenant Scope	Indicates the Service Provider Tenant Scope. In the example figure, the Service Provider tenant is 'Live Platform'.
	Additional options	■ Account ■ Explore ■ Debug Mode: Enables the collection of log files for Web interface activity. ■ Workspace Manager: Enables you to activate the Workspace functionality. Operators can save their workspace, i.e., they can save their GUI contexts such as filters, Network Map zoom positions, column widths, etc. The feature can be enabled manually or automatically. After logging out or after the browser is closed, all saved GUI contexts are retrieved the next time the operator logs in. Best practice is to save the workspace you’re currently performing operations in, so re-accessing it is quick and effortless. ■ Logout: Logs out the currently logged in user. ■ About: Short description of the installed product version.
Channel Summary
	Link to Customers page	Link to Customers page.
	Link to Services page	Opens the Services page of the Customer.
	Users Count	Summary of the total number of managed users for all service types and link to the User Details page. This value is only applicable for Microsoft Teams Direct Routing and Operator Connect Hosted Essentials Plus and Operator Connect Hosted Po license tiers. For all other services, 0 is displayed.
	DID Usage Summary	The aggregated number of assigned phone numbers and the total number of available numbers for all service types that are attached to the channel.
	Link to AD User's Location page	The number of Active Directory user locations of the users managed by the provider’s customers and links to a statistics summary screen for these entities.
	Device Manager Endpoints	Summary of the number of disconnected endpoints and the total number of deployed endpoints and link to Device Manager page. See Accessing the Device Manager.